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DOWNLOADING HELP

How do I download?
 
Windows: Right-click on the file link until a pop-up menu appears. Choose "Save This Link As..." or "Save Target As..." from the pop-up menu. A dialog box will appear. Choose where you would like the file saved, then click the "Save" button.

Mac OS: Click and hold your mouse button down on the file link until a pop-up menu appears. Choose "Save This Link As..." or "Download Link To Disk..." from the pop-up menu. A dialog box will appear. Choose where you would like the file saved, then click the "Save" button.
 
I had difficulty or delays when downloading a file.
 
Sometimes a download process will appear to start and stop sporadically or even quit unexpectedly. This is usually caused by an interruption in the flow of data. If you suspect that the file did not download correctly or if you got an error message during the download, please try it again.

I can't find the file I just downloaded.
 
By default, Internet Explorer and Netscape Navigator save downloaded files to preset directories or folders. Windows users will usually find downloads in the C:\TEMP\ directory, or will be prompted as to where to save the download. If you are using a Mac, files will usually end up in either the same folder as the Netscape Navigator application or on the Desktop. Download locations may be specified in the Preferences section of your browser. If you are not sure what directory or folder your downloads are being saved in, open up the preferences window in your browser and check the location.

Who can I contact for more answers?

 
If you are still having difficulties, please contact us.